Digi Creative

Your new store, one step at a time

1Welcome
2About you
3Your business
4Your domain
5Brand & images
6Shipping & returns
7Pages & content
8Final details
9Review & send

New client onboarding

Welcome

Thanks for choosing Digi Creative! This short form will gather key information we need to begin building your Shopify website. It will take around 10 minutes to complete.

🔧

Shopify Account SetupYour website is initially created and built on our partner account, so there is nothing for you to set up. Full ownership is transferred to you when it's ready to launch.

💬

We keep things personalWe'll work directly with you throughout the build, with regular updates every step of the way.

🎓

Support after launchOnce your site is live, we'll help you become confident managing the website yourself — more on that at the end.

Step 1 of 8

About you

Your name *

Your email address *

Your phone number

Do you use an Apple or Windows computer? *

Apple Windows Both

Are you happy to communicate mostly via WhatsApp and email? *

We use WhatsApp for quick updates and to share short how to videos for the platform — clients find this really helpful.

Yes, that works for me I'd prefer email only

Please fill in your name, a valid email, and answer both questions.

Step 2 of 8

Your business

Have you used Shopify before? *

Complete beginner Used it a little Fairly confident

No problem at all! Most of our clients are new to Shopify. We'll guide you through everything, and after launch we'll make sure you're comfortable running the site yourself.

Is this a new or existing business? *

New business Existing business

What stage are you at with the business?

e.g. just getting started, products ready to sell, already trading elsewhere…

When would you like the website to launch? *

Within 2 weeks Within a month Within 2 months Flexible / no fixed date Other

Please answer the starred questions before continuing.

Step 3 of 8

Your domain

Your domain is your website address — for example yourbusiness.co.uk.

Do you already have a domain? *

Yes, I have one Not yet

What is your domain?

Which provider did you choose?

Please share access with us:
Dashboard > Manage domain > Share & Transfer > Share Access > Under New Manager enter email: alex@digicreative.co.uk

123 Reg does not allow extra users. For security, we will reach out separately for your login details.

Please share access with us, as an additional user:
Manage my user > Users > Create User — choose full permission, excluding payment details. Our email is: alex@digicreative.co.uk

Please share delegate access with us. Our email is: alex@digicreative.co.uk

Please check if your provider allows shared access, use our email: alex@digicreative.co.uk. Otherwise we can contact you for your login details later.

How did you get on with sharing access?

Managed to share access No luck Other

No problem — we recommend Namecheap. They're reliable, good value, and make it easy to give us access. You can search for and purchase your domain here:

👉 Find your domain on Namecheap

Once purchased, you can add us as a manager using the email alex@digicreative.co.uk.
Dashboard > Manage domain > Share & Transfer > Share Access > New Manager

If possible, choose a domain with the ending .com or your local area, such as .co.uk.

Any domain names in mind?

Would you like a free business email setup?

A professional email using your domain — for example hello@yourbusiness.co.uk.

Yes please No thanks

Great choice! We use the Zoho system for business email — we'll get this set up for you as part of the build.

Please let us know whether you have a domain yet.

Step 4 of 8

Brand & images

Tick what you have ready currently.

What do you have ready so far?

Product images Lifestyle images Logo Brand colours

Have you written your product descriptions?

Yes No Other

Great, please send this over to us. Short descriptions are best for user experience, so we may edit what you have provided.

That is perfectly fine. When you have some time, please start planning what you would like. Each product will just need a couple of sentences and a few bullet points highlighting the key features. More can always be added later.

Brand colour hex codes

A hex code looks like #7fbce6 — you'll find them in your logo files or brand guide. If you're not sure, just skip this.

Step 5 of 8

Shipping & returns

What shipping terms would you like to offer?

Select all that apply.

Royal Mail 24 & 48 hour options Free shipping over £50 DPD In-store pickup Something else / not sure yet

How quickly will orders be dispatched?

Same working day 1–2 working days 3–5 working days Varies / made to order

What returns period would you like to offer?

14 days 30 days Something else / need advice

Step 6 of 8

Pages & content

Pages we'll create as standard

Homepage
About Us
Contact Us
FAQ
Product & Collection pages
Terms of Service & Privacy Policy

Any extra pages you'd like?

FAQ questions you'd like included

We'll include the standard FAQs (shipping, returns, etc.) — add anything specific to your business here.

A little about your business

For your About Us page — why you started, how your products are made, and what makes you different. Rough notes are perfect; we'll polish the wording.

Step 7 of 8

Final details

Anything else that would be useful for the build?

Websites you love the look of, features you've seen elsewhere, anything at all.

Good to know

💳 Payment
Payment is due once your website has been completed and launched.

🎓 Two months of free support
After launch, we provide two months of support to help you get to grips with the Shopify platform. The aim is for you to confidently manage the website yourself, helping to reduce your future costs. And of course, we're always here if you need further assistance down the line.

Step 8 of 8

Review & send

Here's everything you've told us. If anything needs changing, use Back to edit — otherwise hit send and we'll be in touch shortly!

After submitting you may briefly see a quick security check — that's normal. You can also use "Copy my answers" to keep a copy for yourself.

All done

Thank you!

Your form has been submitted successfully. We'll review your answers and be in touch shortly to get your website underway.